The App may request access to your device’s camera inter alia for the following purposes:
Identity Verification: You may be asked to take a selfie to verify your identity, which is crucial for ensuring the security of your account and preventing unauthorized access.
Support Requests: In case of any issues or queries related to your consignments, you may need to take and submit photos to assist our support team in resolving the matter. This could include photos of damaged materials, incorrect deliveries, or any other relevant images.
We may request access to your device’s photo gallery for the following purposes:
Document Upload: You may need to upload photos of documents related to your consignments, such as receipts, invoices, or proof of delivery.
Support Requests: If necessary, you can select and upload images from your gallery to address any issues or provide additional information for customer support.
We collect your device’s unique identifier (Device ID) to ensure that your account is linked to your specific device. This helps in preventing unauthorized access to your account and maintaining the integrity of your data. The Device ID is also used to deliver personalized experiences and customize the App’s functionality to your needs.
The International Mobile Equipment Identity (IMEI) number of your device is collected as an additional layer of user identification. This unique identifier allows us to verify the authenticity of your device and helps in safeguarding your account against fraudulent activities.
The information collected through the App is used for the following purposes:
We will keep Your Information for as long as necessary to provide the logistics and transportation services to you, and to comply with any legal and /or statutory obligations.
We do not share or disclose the Customer Information to third parties, except as necessary for service delivery, legal or statutory compliance, or with your explicit consent. All data sharing is conducted in accordance with our existing Privacy Policy.
We may share Your Information, if required to be disclosed by valid order/direction of any government agency or by a proper court of competent jurisdiction
You have the right to access, update, or delete Your Information at any time. You can manage your permissions for location, camera, gallery, and other accesses through your device settings. You may withdraw your consent for processing of Your Information at any time. However, if you request us to delete or otherwise stop processing Your Information, you may not be able to access some features and services of the App.
We may update this Policy to reflect changes in our practices or relevant laws. We encourage you to review this policy periodically for any updates. Continued use of the App following any changes indicates your acceptance of those changes.
If you have any questions or concerns about this Privacy Policy, you may reach out us at: App.crpo2@tcil.com.