We, Transport Corporation of India Limited (“TCIL”) are committed to respect your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.
“Personal Information” shall mean and include any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.
Our Privacy Policy is designed for assistance and to make you understand, how we collect and use the Personal Information you provide to us and to assist you in making informed decisions when using our website and our services.
We request you to carefully read this Privacy Policy and Terms of Use under the different tabs before sharing your personal information with us. By browsing, visiting, using or accessing our website, you agree to comply with our policies. In the event you do not wish to be bound by these terms, you have a choice, which is free from any form of coercion or undue influence, to not access the website. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud and/or negligence, etc. of the information disclosed shall lie on TCIL nor will TCIL in any way be responsible to verify any information obtained from you.
In general, the information collected by our server includes the Internet Protocol (IP) addresses of the visitor’s device which connects it to the internet. Our web servers collect the domain names, not the e-mail addresses, of visitors. The visitor may knowingly choose to disclose certain Personal Information that is collected on an individual basis. The information collected from you may include your name, address, telephone and/or e-mail address, etc. We do not knowingly collect personal information from minors.
We also need certain Personal Information of (a) our consumers (e.g., name, address, email, phone number, consignment details to provide our logistic services (b) our customers (business contact information – job title etc. to comply with the obligations arising from contractual agreements executed with our customers (c) our vendors/suppliers (business contact information, job title, banking information etc to comply with the obligations arising from contractual agreements executed with our vendors/suppliers and to comply with the applicable legal requirements.
You will provide us information about yourself that will enable us to verify whether you are entitled to access and use certain information, materials and services available on our Website. This information may also be used to enable us to enhance your website visit, to assist you with technical support services, or to follow up with you after your visit, or to otherwise support your relationship with TCIL. It is completely optional for you to share your Personal Information. However, you may not be able to access some features and services of our website, if you wish to not to share the required Personal Information. For Log-on to certain areas of the Website, where you may be prompted to provide us with your Log in Name and set Password as a condition to gaining access to certain information, materials or services.
In each of the instances above, we typically ask for your name, e-mail address, phone number, address, Log in Name and Password, as well as, other similar personal information that is needed to register or subscribe you to services. On occasion, we may ask for additional information to enable us to provide you with access to and use of certain special features, information and services. In the case of newsletters, SMS or mailing lists, you will be able to “unsubscribe” to these mailers at any time.
Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our website and to improve its content. To develop our services and to improve and modify the website.
We may rarely use name, address, email, phone number, consignment details of our consumers in order to deliver logistic services to our consumers.
We may use business contact information (e.g., name, address, email, and phone number), job title etc. of our Customers specifically for the purpose of fulfilling our contractual obligations, including paying or receiving payments for delivery of goods and services etc.
We may use business contact information (e.g., name, address, email, and phone number), job title, banking information etc. of our vendors/suppliers specifically for the purpose of fulfilling our contractual obligations, including paying charges/fees for receiving goods and services etc. from the vendors/suppliers and/ or to ensure compliance with applicable legal requirements.
TCIL uses your Personal Information for specific purposes only. The Personal Information you provide to us when using the website or availing our services will be kept confidential and used to support your relationship with TCIL, to notify you about our services, update about any new services, to update you about the status of your existing services, if any etc. Agents or vendors of TCIL who are given access to your Personal Information will be required to keep the information confidential and not to use it for any other purpose other than to carry out the services they are performing for TCIL.
We may share the Personal Information you provide with other companies we have hired to provide services for us. These companies – our vendors – are contractually bound to use Personal Information we share with them only to perform the services, we have hired them to provide. We do not share, sell, or lease Personal Information to any third parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).
We will keep your data for as long as necessary to fulfill our purposes, to execute our contracts and to comply with any legal obligation. The data that we collect based on your consent will be kept until you withdraw your consent.
Subject to applicable law, you can request for deletion or correction of your data shared with TCIL.
We maintain strict physical, electronic, and administrative safeguards to protect your Personal Information from unauthorized or inappropriate access. We restrict access to information about you to those TCIL employees and or service providers who need to know the information to respond to your inquiry, request or the services opted by you. Employees who misuse personal information are subject to disciplinary action.
We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you.
Some of our Web pages utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about your activity in Website. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user.
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses, identification number, configuration information made available by your browser or other programs you use to access, website operating system types; dates and times that our website is accessed, etc. Our use of cookies and other tracking technologies allows us to improve our Website and your Web experience. We may also analyze information that does not contain Personal Information for trends and statistics.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Use of cookies makes web surfing easier by performing certain functions such as saving your Passwords, your personal preferences regarding your use of the website. If you choose to have your browser refuse cookies, it is possible that some areas of our website may not function properly and for that you may be required to accept cookies. We do not control use of these cookies and disclaim responsibility for information collected through them.
For more details please review our Cookies Policy.
Third parties may provide certain services on behalf of TCIL. TCIL may provide information, including Personal Information that TCIL collects on the website to third-party service providers to help us deliver information and services. Service providers are also an important means by which TCIL maintains its website and mailing lists. TCIL will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on TCIL’s behalf.
TCIL does not intend to transfer Personal Information without your consent to third parties who are not bound to act on TCIL’s behalf unless such transfer is legally required. Similarly, it is against TCIL’s policy to sell Personal Information collected online.
In the event you have any complaints or concerns with respect to the website or if you have any questions about this privacy, you may contact us as on:
We welcome your questions and suggestions about our privacy policy.
Our website may contain links to applications/websites owned or operated by third parties, including owned or operated by third party service providers affiliated with TCIL. We take no responsibility for the privacy practices or content of other applications/websites. Other applications/websites may contain their own privacy policies and their owners or operators are responsible for informing you about their security and privacy practices. We recommend that you thoroughly read the privacy policies of these third party applications/websites.
TCIL reserves the right to update, change, or modify this policy at any time. The policy shall come into effect from the date of such update, change, or modification.
